J & R Hydraulic Service

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RIDGID (800) 525-2579 https://www.ridgid.com/us/en/product-registration

 Ridgid tools come with a 3-year Limited Warranty that is listed by a Date Code (Serial Number) on your tool or your Home Depot receipt.  The paperwork that is provided when you purchase your tool must be turned in to Ridgid in order to obtain a Lifetime Warranty within 90 days of the purchase date.  This can be done by mail or on-line (https://www.ridgid.com/us/en/product-registration).  When it is complete, you will receive an LSA (Lifetime Service Agreement) Number from Ridgid.  Keep this number handy with your receipt for any warranty repairs that you might need done in the future.  

Failing to register your tool with Ridgid results in your tool only having a 3-year Limited Warranty.  If you do not turn in your paperwork within the 90-day time period, you can go on-line at: https://www.ridgid.com/us/en/product-registration or call (800)525-2579 to get an extension of your 3-year Limited Warranty with a copy of your receipt.  

If you have a Ridgid band tool that was purchased before February 2004 and you have a copy of your receipt, you have a Lifetime Warranty.  All other Ridgid tools will be serviced under the LSA# or the 3-Year Limited Warranty as is appropriate.  

    

 

The model number is on the top left hand corner to the tool description box.  The Date Code (Serial Number) is in the white box.  If you do not have a registered tool with Ridgid, the Date Code is what we must base the warranty information on for the 3-Year Limited Warranty.

When bringing in a tool for repair, please bring your receipt and LSA#.  This will make your transaction smoother and we will be able to process your paperwork that much sooner.  If you have misplaced your LSA#, it is possible for us to locate it in the system provided that we have the name, address, phone number, model # and serial number of the registered tool.  There are times when we are unable to locate it this way.  Usually, that is because one of the bits of information is different than when it was originally registered.  It is important that you provide us with the old address or phone number that the tool was registered with because Ridgid requires us to update your information in their system when completing a warranty.  Also, it helps you should you ever need to bring your tool in for repair.

 

Ridgid Warranty Rules 

Reconditioned Limited Warranty 

Reconditioned tools automatically receive a 1-Year Limited Warranty from the date of purchase.  A valid receipt from an authorized retailer is required.  The warranty is not transferable to other individuals beyond the original purchaser.  Reconditioned tools will have the word "RECON" or some variation stamped into the tools housing.  Reconditioned tools are not eligible for the Lifetime Service Agreement.

 

3-Year Limited Warranty

Ridgid Brand Handheld Power Tools, Stationary Power Tools, and Pneumatic Tools are automatically covered under a 3-Year Limited Warranty.  This 3-Year Limited Warranty begins from the date of purchase shown by a valid receipt.  If a valid receipt is not available, the 3-Year Limited Warranty period begins from the date of manufacture on the originally purchased equipment.  For batteries and chargers, if the receipt is not available, and the battery/charger serial code differs from the tool console by more than 12 weeks, the origin of the battery/charger cannot be verified.  In this case, the tool Serial Code must be used to verify the warranty, NOT the battery/charger Serial Code.  Note: All accessory batteries and chargers sold separately must have a valid receipt to verify warranty status since they are not sold with a tool console in a kit.

 

Lifetime Service Agreement (LSA)

The original purchaser of an eligible product may elect to register for a free Lifetime Service Agreement.  To accept this Lifetime Service Agreement, you must register your product and submit proof of purchase for processing approval as described below.  The Lifetime Service Agreement provides the original owner of a qualifying Ridgid tool a lifetime of free replacement batteries, free service and free replacement parts subject to the limitations set forth below.

The Lifetime Service Agreement is available free of charge, on all eligible Ridgid handheld power tools, stationary power tools and pneumatic tools, subject to the terms and conditions stated below.  Customers have 90-days from the date of purchase to register tools for the Lifetime Service Agreement.  Once all conditions of the registration process are fulfilled, the tools service coverage lasts the lifetime of the original purchaser.  The Lifetime Service Agreement status on a tool is not transferable to persons other than the original purchaser.  Note: The Ridgid Lifetime Service Agreement is only available for eligible Ridgid tools purchased at The Home Depot.

 

Conditions of the Ridgid Lifetime Service Agreement (LSA)

To accept the Ridgid Lifetime Service Agreement, you must register your qualifying Ridgid Handheld Power Tool, Stationary Power Tool or Pneumatic Tool within 90-days of your purchase.  Register by logging on to www.ridgid.com, click on "Product Registration," and choose the appropriate product category.  Log into your personal account, if you do not have one, create an account.  Then click "Register New Product."  Include all qualifying Ridgid brand product information complete model and serial numbers for each serialized piece of equipment including batteries and chargers.  If you do not have access to the internet, enclose a letter with the following information:

First and Last name  E-mail Date of Birth 

Phone Number Address City/State

Zip Model/Serial # from Package

Model/Serial # of all  qualifying serialized tool(s), battery(s) and charger(s), if applicable

Then mail the on-line confirmation printout or the handwritten letter with your original receipt (make a photocopy of your receipt for your records) and the original UPC from the qualifying products package for processing and approval to:

Ridgid Hand Held and Stationary Power Tool Technical Service

P.O. Box 1427

Anderson, SC 29622 

 

What is Covered (Applies to the 3-Year Limited and Recon Limited Warranties and the Lifetime Service Agreement (LSA))

The 3-Year Limited Warranty, The Recon Limited Warranty and the Lifetime Service Agreement covers all worn parts in properly maintained tools.  This includes normal wear items such as brushes, chucks, motors, switches, gears and even cordless batteries in your qualifying Ridgid handheld and stationary power tools.  These programs also cover replacement rings, driver blades and bumpers on Ridgid pneumatic tools.  This service coverage does not apply to other ineligible Ridgid products.

 

What is Not Covered (Applies to the 3-Year Limited and Recon Limited Warranties and the Lifetime Service Agreement (LSA)) 

The 3-Year Limited Warranty, The Recon Limited Warranty and the Lifetime Service Agreement covers are only applicable to the original purchaser and may not be transferred.  These programs only cover wear and tear or failure of the tool arising under normal usage and proper maintenance.  They do not cover any malfunction, failure or defect resulting from misuse, abuse, neglect, alteration, modification or repair by anyone other than an authorized service center for Ridgid brand handheld, pneumatic and stationary power tools.  Any damage or malfunction inflicted upon the tool by the user or other external sources, or any failure to comply with the warnings and instructions in the operator's manual is not covered.

Consumable accessories provided with the tool such as, but not limited to, saw blades, planer blades and knives, insert bits, drill bits, grinding wheels and discs, cut-off wheels, sandpaper, safety glasses and fasteners are not covered.

Any free or promotional serialized piece of equipment provided beyond the contents of the purchased tool kit is not eligible for the Lifetime Service Agreement.

 

How to Obtain Service

The Lifetime Service Agreement (if accepted), commences after the expiration of the standard Ridgid 3-Year Limited Warranty.  To obtain service for this Ridgid tool on either the 3-Year Limited Warranty, the Lifetime Service Agreement, or the Recon Limited Warranty, you must bring the equipment to an authorized Ridgid Service Center.  You may obtain the location of the Authorized Service Center nearest you by logging on the the Ridgid website at: www.ridgid.com.  When requesting service under the Lifetime Service Agreement, you must present your Lifetime Service Agreement Identification Number and proper personal identification (a valid Driver's License, Passport or Military I.D.).  If a cordless tool kit requires a battery and/or charger replacement, the tool console, battery and charger purchased together must be present for proper diagnosis and warranty identification.

 

Replacement 

If a serialized piece of equipment with LSA status is ever replaced, the customer has 90 days to call 1-866-539-1710 and re-register that piece of equipment.  Proof of replacement is required.  Pieced of eligible equipment that are not re-registered within 90-days of replacement are not covered by the Lifetime Service Agreement. 

If a serialized piece of equipment without LSA status is ever replaced, the 3-Year Limited Warranty period on the replacement piece of equipment starts from the original date of purchase, not the date of replacement.  Note that for this same reason, the Serial Code of a replacement piece of equipment cannot be used to verify warranty.  For batteries and chargers, if the receipt is not available, and the battery and/or charger Serial Code differs from the tool console by more than 12 weeks, the battery and/or charger was not sold with the console and therefore the origin of the battery and/or charger cannot be verified.  In this case, the tool Serial Code must be used to verify the warranty, NOT the battery and/or charger Serial Code.  Note that the replacement of all accessory batteries and chargers must have a receipt to verify warranty status since these items are not sold with a tool console in a kit.

If a serialized piece of equipment is ever replaced under the Recon Limited Warranty, the 1-Year Limited Warranty period on the replacement piece of equipment starts from the original date of purchase, not the date of replacement.  The original receipt is required to verify warranty status.

 

Service Communications

All Lifetime Service Agreement communications should be directed to One World Technologies, Inc., Attn: Ridgid Handheld and Stationary Power Tool Technical Service or call toll free (866)539-1710. 

 

Additional Limitations

This Lifetime Service Agreement is not a warranty; it does not alter or limit the 3-Year Limited Service Warranty provided with your product, and it is not intended to create any implied warranties or rights of any kind including any warranties of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  Any such implied warranties are expressly disclaimed.  To the extent they cannot be disclaimed they are hereby limited to three years from the date of purchase.  One World Technologies, Inc. and Ridgid, Inc. are not responsible for direct, indirect, incidental or consequential damages.  Some states restrict limitations on how long an implied warranty lasts and/or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.  This Agreement gives you specific legal rights, and you may also have other rights which vary from state to state.